Refund policy

We want you (and your pet!) to be completely happy with your purchase. If you’re not satisfied, you have 30 days from the date of delivery to request a return.

To be eligible for a return, items must be unused, unwashed, and in their original condition with tags and packaging intact. Please include your receipt or proof of purchase.

To start a return, simply email us at info@soulwhiskers.com with your order number and reason for return. We’ll provide detailed instructions on how to send your item back.

Please note:

• Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

• Refunds are issued to the original payment method once your return is received and inspected.

• We do not accept returns on final sale items or gift cards.

If you have any questions, feel free to reach out—we’re here to help!